If you are unhappy with our response at stage two, you can escalate your complaint to be reviewed. Gloucestershire England. Mears’ asylum housing deals are part of the overall system where the Home Office contracts refugee housing out to private corporations in a number of big regional contracts. Mears Living currently employs just under 140 members of staff and manages around 6,000 homes on behalf of 50 Local Authority partners across the country from Edinburgh to … Like G4S, Serco, Capita and other well-known “outsourcing” corporations, Mears Group has grown from the ongoing privatisation of public services. The Mears Scotland (housing) company has been functioning successfully for twelve years now and its status is active. We provide affordable homes to renters and shared owners across the UK - from individuals in need of a temporary home, to families looking to put down roots in an area longer term. Mears Living includes Plexus and Omega Housing and Mears Student Life. Mears staff and contractors will identify themselves on arrival and will show you their identification. View MEARS HOUSING MANAGEMENT LIMITED revenue, competitors and contact information. London. Covid-19. - All complaints are recorded and managed through Mears Living customer contact management platforms. When something goes wrong, or you are not happy with the service you have received from us, we want to know; so that we can put it right, and improve things for the future. - Mears Living will provide details of how to escalate a complaint at each stage of the process. Almost 100 households in the borough live in B&Bs, while another 2,326 families are in “a form of temporary or hostel accommodation.” Alternatively, you can contact our Customer Success team using the Contact Us form on the page. 0870 607 1400. Total cases (up to ) Total deaths within 28 days of a positive test (up to ) 7-day rolling case rate compared to England average. Tell us what you think by completing our quick and easy survey! This company (formed on 2018-11-09) was run by 1 director. Directions. Equally, we'd love to hear from about what we have done well. Director Ben W. who was appointed on 09 November 2018. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. Service personnel occupying a substitute accommodation property should now contact Mears for all occupation queries including out of hours emergencies on … Registered Office: Innova House, Innova Park, Kinetic Crescent, Enfield, London EN3 7XH. The firm's office is based in … 0870 607 1400. www.mearsgroup.co.uk. Mears Housing was a private limited company that was located at 1390 Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4AH, UNITED KINGDOM. When you contact us with an issue, we will try to resolve it quickly and informally. Over the past weeks it has become clear that in South Yorkshire at least, the working of the Mears housing contract is in chaos, putting asylum tenants at daily risk. About Us. Number of cases for the seven days to . Mears Group PLC (Head Office) 1390 Montpellier Court. Planning Services. Free and open company data on United Kingdom company MEARS HOUSING MANAGEMENT LIMITED (company number 03662604), 1390 Montpellier Court, Gloucester Business Park … Mears Housing Management. Applications close 28th February 2021. Let us manage your property portfolio and we’ll guarantee you a rental income for the term of your lease. - Customers are made fully aware of our complaints process and timescales when they raise a complaint and are kept informed of progress through the duration of the complaint process. Take a look at the types of housing we can offer in your community. The company was founded in 1988 in Gloucestershire, where it is still based, and floated on the Alternative Investment Market of the London Stock Exchange, as Mears Group plc in 1996. Council housing - information for tenants. - If a customer is not happy with the outcome of their complaint at stage two, they will be signposted to the appropriate Ombudsman. Help make your voice heard by joining the 'Your Voice' customer scrutiny panel. We will analyse complaints data and use feedback to improve our service to customers in the future. Housing. Council housing was not just owned and managed by Local Authorities, but maintained and … Kinetic Crescent. We will contact you if you have a repair booked in to rearrange. He is responsible for the overall strategic direction of the business, performance, growth and customer service. mears housing management (holdings) limited Company number 04726480 Follow this company File for this company Registered Office: Innova House, Innova Park, Kinetic Crescent, Enfield, London EN3 7XH. We aim to respond to stage 2 complaints with a mutually agreed outcome within 20 working days. If something goes wrong in your home, we'll try to get it sorted as soon as possible. We want you to be happy in your home. 033 0678 0277. Until the 1980s, “social housing” was very largely the responsibility of elected Local Authorities. In 1999 it acquired Haydon & Co and in 2007 Careforce. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. 033 0678 0277 Mears has 6,500 employees and a footprint across the country. However, if you wish to log your issue as a formal complaint, please let us know and we will record it and investigate it in accordance with our formal complaints process. If you are unsure, please contact 0330 123 2522 to check. Address:Innova HouseInnova ParkKinetic CrescentEnfieldLondonEN3 7XH. If we are unable to meet this timescale, we will let you know and keep you updated on progress. We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. ‍Waltham Forest, where more than £3.4 million is spent every year on emergency housing, agreed to go into a joint venture with Mears to buy 400 homes to put a roof over the heads of people in housing crisis. With 30 years of delivering market-leading repairs, refurbishment, fire safety and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to … We have a formal complaints process which aims to make sure all formal complaints are recorded, investigated and responded to fairly and in a timely manner. House Building. The number of properties in use varies depending on size, but around 300 are presently being provided in Sheffield. Mears Living includes Plexus and Omega Housing and Mears Student Life. During the briefing, Mears also refuted concerns raised by a number of charities about the quality of food provided to asylum seekers in the hotels, claiming photographs of … This approach was set up in 2012, when six regional deals named “COMPASS” went to three companies: G4S , Serco , and Clearsprings Ready Homes. We want to involve our tenants in the way we shape and deliver services. The Province, through BC Housing, has purchased 1053 and 1075 Meares Street in Victoria with the intention of building up to 50 new permanent homes with support services for people who are marginalized and experiencing homelessness. Enfield. We have just launched our Annual Customer Survey for 2021. We would also love to hear from you if you have any positive or constructive feedback to offer. When you make an official complaint, we will log it and formally acknowledge your complaint within 2 working days. SERVICE UPDATE: During the national lockdown, we will only be able to carry out essential repairs. Use the branch locator to find a contact number for your local branch. History. Specialists at maintaining the quality of your housing portfolio with our housing maintenance solutions. Jonathan heads up the Mears Living division of Mears Group. If you remain unhappy with the outcome of our internal complaints process, you have the right to take your complaint to either of these bodies. 1 Review. Mears Housing Limited was officially closed on 2019-07-02. We will contact you if you have a repair booked in to rearrange. - When communicating, Mears Living will use jargon-free, plain language. As part of the contract, Mears will be responsible for the upkeep of thousands of homes occupied by new refugees, those just granted leave to remain and asylum seekers at varying stages of the asylum process But landlords are also frustrated and angry. - When communicating, Mears Living will use jargon-free, plain language. Mears (LON:MER) was one of the stars of AIM and the share price went from a placing price of 10p to more than 500p in less than two decades. - All complaints are recorded and managed through Mears Living customer contact management     platforms. We will handle customers’ information sensitively and in line with data protection legislation,and will share all relevant information to The Property Ombudsman, the Housing Ombudsman and the Social Housing Regular when requested. Find out how you can get involved and have your say. We aim to provide excellent service to our customers, but we recognise that sometimes, we may not meet your expectations. SERVICE UPDATE: During the national lockdown, we will only be able to carry out essential repairs. Contact Us Today | Mears | A Quanta Services Company | Choose Recipient | First Name | Last Name | Email | Phone Number | Message | Help Us They will not consider complaints over twelve months after the internal investigation was concluded, if the complaint is outside their remit or if they have previously issued a judgement on the complaint. Jon is passionate about social housing and has nearly 20 years’ experience working at an executive level in the social housing sector. You can provide feedback over the phone, or in writing. Case Studies. Find and reach MEARS HOUSING MANAGEMENT LIMITED's employees by … Both organisations will not normally consider a complaint unless it has gone through all stages of our internal complaints process. We subscribe to The Property Ombudsman (TPO) and the Housing Ombudsman schemes. - Mears Living will provide clear reasons for any decisions, referencing any relevant policy, law or good practice where appropriate in their outcome response. Housing Management. This purchase is part of an ongoing - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. Report a repair. The social housing building maintenance services provider moved to the Main Market during that period, but the share price has been a laggard in the past few years and by the middle of 2019 it had more than halved since the beginning of 2017. Email: feedback.mearsliving@mearsgroup.co.uk. Social housing specialist Mears Group PLC has been handed contracts worth £1bn from the UK government. - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. Address:Innova HouseInnova ParkKinetic CrescentEnfieldLondonEN3 7XH. Mears Care (Scotland) Limited Service provider number: SP2009010680 Care service number: CS2010253684 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0845 600 9527 or email us at enquiries@careinspectorate.com Inspection report continued Mears Care - Aberdeen, page 2 of 26 This will be carried out by a more senior manager or by the Mears Group Customer Success Team. We take pride in the quality of our homes. Facilities Management. Housing services provider Mears said it had sold its Scottish domiciliary care business to Cera Care Operations for £2.5m. Mears Care - North Lanarkshire Housing Support Service Phoenix House 1 Souterhouse Road Coatbridge ML5 4AA Telephone: 08452 668943 Type of inspection: Unannounced Completed on: 4 February 2020 Service provided by: Service provider number: Mears Care (Scotland) Limited SP2009010680 Service no: … We have adopted the Housing Ombudsman's definition of a complaint, which is. But there are lots of things you can do to keep your home in good order. Company number 04717666 Follow this company File for this company Company Overview for MEARS SOCIAL HOUSING LIMITED (04717666) Find out how to take care of your home, and what support and advice is available to you.  If we are unable to meet this timescale, we will let you know and keep you updated on progress. We will keep records of all customer contact, including complaints and the details of any investigation carried out so that we can deal objectively with complaints when they occur. Email:feedback.mearsliving@mearsgroup.co.uk. Rolling rate for the seven days to . - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. England average is . Mears Group, a UK-wide housing and social care provider has won the contract to provide accommodation in Glasgow to house Asylum seekers in Scotland show more Mears Group, a UK-wide housing and social care provider has won the contract to provide accommodation in Glasgow to house Asylum seekers in Scotland Mears Scotland (housing) started in year 2009 as Private Limited Company with registration number SC363693. GL3 4AH Gloucester Business Park. Â. EN3 7XH. Emergency repairs; Your appointment; Who to contact if you need to rearrange or discuss your repair appointment. We are part of the Housing Management division of Mears Group PLC, a leading service provider to the housing sector. When you contact us we will check if you're self-isolating or have coronavirus symptoms. ‍ Telephone: ‍. ... Housing with Care. Innova House, Innova Park. In 2008, the group had 8000 employees, and moved to the main market at the London Stock Exchange, with a £420m turnover.