Terms of use. All other Edcon Thank U cards, as well as all major bank cards, are also welcome in Edgars. In order to access the MoovaMoney, you need to : ** Have a valid South African cellphone number. They debit your account erroneously and then have phone numbers on their website that are never answered and a complaints process that simply goes back to the start when you submit. You can also use the company CIK as a search term. We're sorry but Edgars Club doesn't work properly without JavaScript enabled. English (US) Español; Français (France) Join our mailing list to receive top business news every weekday morning. ** Register via USSD from a valid South African cellphone number. Dreadful service. Get A Thank U Cash Card. The one for Edgars has taken two years to contact me. And it is up to the jilted debit order iniator to contact his client, and sort it out between the two of them. Thirdly, I have been advised in a store that stores are unable to close accounts, they give you an email address to request closure. I actually have a credit balance on my account and occasionally pop in to their stores when I am nearby, but haven’t found anything to buy in three years — and that was towels. Account no. Date outstanding account was paid up Featured Exploring the cost and pasta-bilities of spaghetti bolognaise. Bank: First National Bank. In addition to Edgars, you can use the card to shop at stores such as Boardmans, CNA, Jet, Legit and Red Square. If they don’t, they will lose those customers forever – thereby putting their profitability and sustainability at risk. I have never asked to be an Edgars Club member and have never used the club and do not have a club card, just an Edgars account. If they are so stupid not to call you and simply just blacklist you, well then they deserve what is coming to them. Please find the following reference number for your post *****6/GO. When I get uphill from banks unwilling to permanently stop a debit order and giving me the run-around, the solution is brutally simple. Interesting description of the writer, below the article image: “….make sure you get POOF from them…”, Inadvertent typo (at 00h01 this morning), of just very clever wordplay? Good idea. Zero customer care. Transact on EcoCash & Get Rewarded in the My EcoCash Rewards promoti... on. Once my account is paid off I will engage with RCS to close it. Beneficiary: Edgars … Which company is the correct one to pay my edgars account. Edgars Account holders can pay the flight amount off over six or 12 months. Edgars Personal loans are available to the Group’s 4.2 million account holders. I am 74 now. RCS does not manage these services, they are completely separate, however these value-added services are reflected on the overall billing on the account.”. Hi! I have tried to contact Hollard, who underwrite the scheme, telephonically but it will cost me more to wait for the client services agent to talk to me than the monthly cost. I have had no reply to numerous emails and telephonic requests! Thank goodness I cancelled my club membership a few years ago. If married in COP, is my partner's pension at risk due to my business debt? Then go and deal with the debit order. “Fly Mango Now and Pay Later” With Mango, you can use your Edgars card to pay for flights on the airline’s routes. It is NOT a “joint venture” between me and the bank. Easy come, not so easy to go … the various helplines and websites are more geared towards hooking the customer. Spend R800 and get R250 off in the second month and spend R500 and get R150 off in the third month. How can I close my Edgar's account? Link your Edgars account to a bank account and you’re done. Reveal who is funding a political party (any party! But Edcon really does want to ensure that you are issued with a store card, and will assist with any problem. I suspect that the responses are from automatons which is why they are always irrelevant. This should of course not be necessary, but from the number of complaints it is clear that something has been going wrong. ... how do I pay up my Edgars account on ecocash. Ask for form in-store or call 0860 11 24 42. But the first I hear about it is receiving a statement on email in September. The simplest solution is to write to Edgars at Edgardale, cancelling your account and enclosing your cut up Edgars card. To cancel the policies they wanted all the info that is used to create them! 12 Days of Gifting from Edgars Cellular Day 4! Its all about the money. After more than 10 years with Edgars, it’s time to say goodbye. ), and you will find who they are REALLY captured by (Hint:its never the voters). : 50451141440. ... Do also NOTE that this website is a third party not directly affiliated with any company for which we offer support. Want to pay online? Today an account can be opened online, but fairly sensitive documents have to be submitted, such as a copy of your identity document and bank statements. Edgars Accounts : 0860 112 442 ** General account related queries, balance enquires, payment arrangements, update of personal details, reporting of lost and stolen cards, etc. You are currently viewing our desktop site, do you want to download our. We sincerely apologise for their frustration and inconvenience, and ask that they bear with us as we address these issues.”, And then the hook: “We are committed to resolving these issues and know that both Retailability and The Foschini Group have some exciting future plans for the Edgars and Jet stores.”, Adams continued: “For those Edgars and Jet store card holders who would still like to close their accounts, they can follow this relatively simple process. My experience last week has been even worse. Kindly remember that the Edgars account business was purchased by RCS, and is now being run by them. You can also pay via debit order. Every email is answered by a different person and they ignore your specific points. The bank has got NOTHING to do with this dispute, or trying to resolve it to the satisfaction of the debit order initiator. With an Edgars Thank U Cash Card, you earn points every time you shop. Enter a keyword or phrase to search all header information (including addresses) in all filings in the EDGAR database. Great news, you can now use your Edgars account card at all Legit and Beaver Canoe stores, as well as all Edgars stores. Woolworths and Edgars have rejected both of my applications for store accounts based on the the fact that I have no score. You will also be automatically entered into our Edgars Account Sweepstakes, where 10 lucky account holders will win ZWL$5000, which will be credited to their accounts. Read: Big-brand Edgars acquisition puts Retailability in the limelight. …along with your debit order for club fees! You can then pay off the amount over six or 12 months. They are great at unsolicited advertorials and offers to open an account – I killed my card in the 1980’s and haven’t regretted making the decision. Tel: ***** or ***** Edgars. You can call a few Edgars/Edcon/RCS helplines to obtain your final balance, pay it immediately, and inform whoever answers the helpline that you want to cancel your card – but no one can tell you what the process is. Closing one’s account was just as simple. How would this help prevent monthly service charges and club fees? I’d also add in capital letters that any additional costs resulting from their failure to acknowledge and implement the request for closure or cancellation of the account/membership will be for their account solely. Image: Bloomberg. You can start exploring. In comparison, the monthly charge on Ackermans accounts is R20. Account holders can create a profile on the Edgars website, allowing them to stay up to date about the exciting offerings, and it has a helpline with set questions. In addition to Edgars, you can use the card to shop at stores such as Boardmans, CNA, Jet, Legit and Red Square. FREE RETURNS IN STORE. Please enable it to continue. It was about 10 years ago that Edgars treated me as rubbish whilst the mistake was on their side – right from there, card was destroyed and not a single deal with them anymore up to now or in any near future, Have you ever tried BUYING anything at Edgars? Edgars offers all their customers Edgars personal loans that are personal to the customers’ Edgars card and they give you money to spend as you like plus free vouchers to spend at Edgars and R250 back in Edgars Vouchers. My experience last week has been even worse. Email proof of payment to edgarspayments@rcsgroup.co.za or jetpayments@rcsgroup.co.za. You can get more information about how we use cookies in our These include the Edgars Thank U Account card and the Edgars Thank U cash card, both of which earn the customer loyalty points. Barbara is a CA(SA) with post graduate qualifications in tax and international tax. Not paying someone always gets them to call you quickly. But beware – paying this amount does not necessarily mean that the account has been closed. Earn your rewards. Potential customers need stay away. Account holders can create a profile on the Edgars website, allowing them to stay up to date about the exciting offerings, and it has a helpline with … Email: *****: Johannesburg. I have done a credit check on "My Trans Union" last year and this year and it … Earn your rewards. My account balance my id is 196309120384085, How to know if your account is still valid at Edgars, someone open edgars account with my id so im blacklisted so is it possible to pay that account and continue with edgars. One uninterested spray bottle holder lurking near the door, almost asleep. your cancellation request will….’poof’… vanish from their system? Get the look. Tip: For best results when using the Simple search syntax, use lower-case only and make use of phrase delimiters (commas, "and", "or", etc. Your Library, Schedule, and Queue will reactivate as they were when your account was closed with all … FREE DELIVERY OVER R650. So clearly being an Edgars card holder can open a world of many other possibilities than just shopping. Please note however you cannot pay your account at Legit or Beaver Canoe. Let’s see who wins that one… The point I wanted to make was to get them to call you if your calls have no effect. This whole change over to a new system is a mess but we the customers are caught up in this mess. In the case of Metropolitan I wanted to cancel two life insurances, one had a surrender value of about R3k. I received an email from RCS – a statement for my Edgars account out of the blue. You can also use the company CIK as a search term. The bank acts SOLELY and preferentially for the FIRST interests of the account holder – NOT the 3rd party trying to execute an invasive debit order into MY funds. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning.”. If you not satisfied with the provided answer to your question' please use the reply/comment button below the answer section to request further assistance' You might want to add more info to support your question if necessary. Meanwhile, your account will be debited with the monthly charges even though there is a nil balance. SAFE AND SECURE. These days it is driven by computer (which leaves stores out of stock unless you want xxxx or xxxxx garments), has less variety — possibly because it “sources” its stock from long-run Chinese instead of South African clothing factories and is so obsessed with selling to its customers (to the level of TV ads in the changing rooms) that it has forgotten that customers have preferences and feelings, and that not everyone has the same lowest common denominator taste. No, please don’t. Sign In Help. Edgars, Credit Score, Credit, Store Account. As much as Edgars, Jet and RCS require 'emailed proof of payment’ from you, make sure you get proof from them that your value-added services have indeed been cancelled and your account closed. I have been trying for five months to get a copy of the terms and conditions as normally any Life Insurance that is not underwritten is not valid for people over the age of 65. Unbeknown to many Edgars account holders, the store card business, which was previously owned by Absa, now belongs to and is managed by RCS, which is part of the BNP Paribas group. Edgars has partnered with Mango, a leading low-cost airline in South Africa. Those monthly service charges will be adding up. Telkom, Edgars, 10X investments, Absa insurance — the list is endless !!! Fourth – you will be on a never ending loop of paying the “closing balance’ but then being charged the next month’s fees etc. Please note that your Thank U loyalty points can be redeemed when making a purchase at one of the participating stores. Note that the spot on the Mango Airlines bookings process where you place your Edgars Account card details, has changed. it , took a long time and some harsh language to get it done. I tried for 3 years to have Edgars change my email address and when eventually I received the statements I discovered that Edgars had put an account protection plan onto my account which I had no knowledge of. Tip: For best results when using the Simple search syntax, use lower-case only and make use of phrase delimiters (commas, "and", "or", etc. Retailers should gear themselves towards assisting consumers during this stressful time. Participating stores include the following: Edgars, Edgars Active, Red Square, Boardmans, CNA, Jet, Jetmart and Legit. How will humanity ever regain it’s honour? No time frames within which Edgars and RCS should action anything are laid down. The cancellation process for Edgars and Jet store card holders is as follows: The first problem with this “relatively simple process”? Edgar's so excited to see you! Some people seem not to quite get it – one cannot cancel a debit order, it has to be cancelled by the store! Your points can be used to receive a discount on your purchase at one of the participating stores. More than R8000 was spent on the account recently. I am tired of going into the store to try and close my Edgar's account. Bank: First National Bank. Monthly charges amounting to R93 are added to Edgars store card accounts. But now you want to cancel your Edgars card. For general account related queries, balance enquiries, paymment arrangements, update of personal details, reporting of lost and stolen cards, update insurance policy details etc. What’s more Edgars Thank U account holders can receive easy Edgars Insurance products, from life and health insurances to legal advice and cellphone, gadget repairs. M&R order book could reach R80bn within months, SA stocks post biggest drop this month on Tencent effect, Woolworths shares soar on expected profit surge, Big-brand Edgars acquisition puts Retailability in the limelight, Edcon secures Edgars sale to Durban-based Retailability, New Edgars owners ‘committed’ to reopening Joburg CBD store, It’s official: The Foschini Group buys 382 Jet stores, Edcon to file for voluntary business rescue, Edcon looking for buyers to rescue struggling retailer, Direct offshore investing: Here’s what it entails, Financial planning in the wake of retrenchment, How to earn interest on foreign currency using cryptos, Why bitcoin’s design makes it more valuable. If a customer believes that their nil balance together with their request that the account be closed means their account has indeed been closed, they won’t think to check the balance the following month, or the next …. The hapless customer then has to wait five days or so, and “should get an SMS advising that the club membership has been closed”. If you’d like to open an Edgars account, bring along three months bank statements and a copy of your ID to your nearest store. While stocks last. About Edgars: VISIT OUR WEBSITE Connect with Edgars: Where we live: Edcon Place, 12-16 Laub Street, 6th Floor, Gauteng, Johannesburg ‘Inquiries’ will first ‘escalate’ the request to cancel the club membership. It would seem the onus is on the customer to receive written confirmation from RCS that their account has been closed. When you ask the voice if they have read your email the answer is evasive. Operating hours : Edgars Account holders can pay the flight amount off over six or 12 months. For simply keeping your account payments up to date from January to March 2021, we will reward you with a 10% discount, redeemable on your first purchase from the 6th of April. Poked my nose into Edgars Key West Monday where we really battled to close our account 10 years ago only to find it totally empty of customers and staff….. Branch Name: Pritchard Street. Should I cancel this debit order, then that is ENTIRELY the account-holder’s prerogative. The customer may now call the relevant Edgars/Jet RCS number and ask for the account to be closed, at which stage they will be given the ‘closing account amount payable’. If married in COP, is my partner’s pension at risk due to my business debt? It takes forever, p1ss-poor customer service end to end. Edcon and RCS should learn from online subscription services such as DStv, Netflix, and Amazon Prime, which a customer can switch on and off at will. Cancelling airtime must be done in-store. Amazing how business institutions that should be volubly speaking out and taking immediate, resolute, action against these business-scam practices, are noticeable by their complete silence on this unethical behaviour. You can also use your Edgars Account to pay for services or products such as flight tickets with Mango, bus tickets with Greyhound and Citiliner, selected doctors, dentists and optometrists. Alternately file an ‘Unauthorized deduction’ with your bank. Enter a keyword or phrase to search all header information (including addresses) in all filings in the EDGAR database. If you’d like to open an Edgars account, bring along three months bank statements and a copy of your ID to your nearest store. When you own a share you become a part-owner (shareholder) of a company and you will have the right to receive any dividends paid on each share that you own, receive an electronic or paper copy or summary of the company's annual report and financial statements as well as any other shareholder communications. Welcome back! Customers that have additional value-added services such as Club or insurance products must remember to cancel these separately. The monthly service charge will however continue to be levied, meaning that the pleasing ‘nil’ balance won’t stay at zero for long. Thank you so much for opening this issue in the media. All is completely free of charge. Obtain a settlement quote by dialling the RCS call centre (0860 111 826 for Edgars and 0860 111 881 for Jet) and using the self-service function, or this can be done in-store at customer services. To book a flight, all you have to do is simply visit www.flymango.com or call 086 100 1234 and give your Edgars Thank U Account … Beneficiary: Edgars South Africa & Botswana. In-store, you can go to the till and use your debit or credit card, or pay with cash. About Edgars: VISIT OUR WEBSITE Connect with Edgars: Where we live: Edcon Place, 12-16 Laub Street, 6th Floor, Gauteng, Johannesburg Hello. That is correct Ronnie… it’s not closed, but the stop payment can be loaded to block the payment monthly. But I doubt it. Anyone who takes money out of MY account can ONLY do so with MY explicit consent. Spoke to call centre – apparently my account was updated in March – reactivating it. All one can do is reverse a charge, which means you have to keep a close eye on your bank account. Yet, every month I get charged interest. Thank you for this article. SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. ….and heaven knows what is those “bottles”! Hopefully an Edgars decision maker will read this article and the comments. Next thing, the customer who believes they no longer have an Edgars or Jet account will be informed that they had better pay their outstanding balance – or else. Branch code: 251105. To do this, Jet customers can call 0860 113 639. After all, you are more likely to purchase that must-have (and usually unnecessary item) when you don’t have to dole out the cash. You need to cancel all of those additional value-added services before you will be able to close your account. On selected flights you may be able to get an extra 10% discount. Get the look. For starters, it seems that point 4 above should in fact be done first. If they ever communicate with you again send a copy of your letter. The account may just have been settled, to the point that it now has a nil balance. And why should a customer have to pay insurance and service fees for the pleasure of being ‘hooked’ in as a loyal repeat customer? I suggest, once you have exhausted all avenues in notifying them of the cancellation/closure of the account, you simply apply a stop payment on the monthly debit order. Should be investigated by the Hawks for fraud and money laundering!