We spoke with three relatives of people who used the service. If we receive any concerning information we may inspect sooner. Inspection carried out on 16 and 20 October 2014, Inspection report published 31 December 2014, Follow Up Report published 28 February 2013, Inspection carried out on 17 October 2012, Inspection Report published 4 December 2012, Inspection carried out on 1 March 2010 and 1 March 2011, Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain, St Cyril's Neurological Care and Rehabilitation Service, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, New agreement between CQC and Equality and Human Rights Commission, Woman fined for running West Yorkshire care agency illegally. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. The Willows care home offers quality care in a warm, relaxed and homely atmosphere. 2 Willows Care Home Inspection report 21 January 2021 Summary of findings Overall summary About the service Willows Care Home is a residential care home providing nursing and personal care to people, some of whom may have dementia. Following the inspection, we met with the provider who gave us some assurances and shared an action plan detailing the improvements they had already made and those they intended to make. Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely. Risks were not always reduced as much as possible and therefore, the registered provider was not taking reasonable steps to keep people safe. Care planning documents were updated when required and appropriate referrals were made to healthcare professionals when required. People could not be assured that risks to their safety were always fully assessed or kept under review. We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in respect of Regulations 10 and 18. Situated right in the heart of Mansfield, The Willows Care Village Apartments come in either one or two- bedroom designs. They had remained at the service to help provide consistent support until the newly recruited manager came in to post. This will usually lead to cancellation of their registration or to varying the conditions the registration. No areas of concern were identified in the other key questions. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. This meant that there was an increased risk of acquired infection. People were supported by staff that they described as were caring; however from observation we saw that people could not always be assured that they were treated with dignity and respect. The Willows care home offers 24-hour nursing care, dementia care from 50 years of age, and respite care for the elderly. See the report. The home can support up to 72 people and at the time of the inspection, 51 people were living in the home. We saw that the provider had an effective system to regularly assess and monitor the quality of service that people receive. Offering A Long Term or Respite Care and Enablement Service To People With Learning & Physical Disabilities 170 Newton Road … Care Sourcer. This included staff personnel files and clinical records for people who used the service. : Good – the service is performing well and meeting our expectations. We carried out an unannounced inspection on 16 and 20 October 2014. They told us they had no concerns with the care and treatment provided. The provider had a complaints procedure in place. I always thought what a fantastic place it was and what a great team was behind it all. The residents can enjoy a very large, newly constructed conservatory which looks out over the garden. The checks that were in place were ineffective. Risks to people had been identified and assessed with guidance in place for staff to follow to ensure people did not come to harm. Prior to the inspection, the previous registered manager and deputy manager had resigned from their posts. This demonstrated they had taken appropriate action to ensure that people are protected from the risk of abuse. If the provider has not made enough improvement within this timeframe. We used the information the provider sent us in the provider information return. The last inspection took place in July 2013 under the Commissions old way of inspecting. The services’ activities coordinator had developed strong relationships with people and it was clear they responded positively to his interactions. There was a registered manager in place. We used all of this information to plan our inspection. A decision was made for us to inspect and examine those risks. Close Questions about care? Willows is a modern, purpose-built care home in a residential area of Romford. Built in the early 80’s, the home is a two storey building offering spacious, comfortable accommodation for 30 residents. This was a targeted inspection to check on a specific concern we had about the management of accidents and incidents. However, the complaints procedure that was on display was out of date and potentially misleading. Call us. Let's make care better together. I joined in 2018. Where people displayed behaviours that may challenge, regular reviews were completed to help identify triggers and create support plans to enable staff to provide effective care. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. What types of Care is The Willows Nursing Home registered for? positioning chairs to encourage conversation with each other. 116 were here. Meal times are a special part of the day within an MHA care home. They told us that staff did not always respond to their care needs in a timely manner. People had access to other health and social care professionals when needed and staff followed the guidance they provided. Back to search Questions about care? However, CQC experts who visited the home at the end of July now feel sufficient improvements have been made to bring it out of special measures. See more care homes nearby Message sent. We received information raising concerns about the management of accidents and incidents. We found that staff recruitment processes were robust and people were supported by sufficient numbers of staff. Staff identified safeguarding concerns and how to report them. There are three separate units, each of which has some separate facilities such as bathrooms and sitting areas. As part of this inspection we looked at the infection control and prevention measures in place. Positive CQC report for The Willows Nursing Home. The atmosphere at The Willows was now calm and homely; the management team and staff had developed strong, familiar and positive relationships with people and family members. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. The management team showed a continued desire to improve on the service and worked closely with other agencies and healthcare professionals in order to do this. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? People were confident raising concerns. The audits were not completely robust as they did not highlight all of the issues found on inspection. The staff that they met seemed very resident friendly and appeared to provide all residents with the support required. We can also offer support for respite care, step down care and day care. The Willows had undergone some refurbishments to make the home safer and more visibly appealing. Good . Staff were provided with regular training but there was no system in place to assess how staff demonstrated the skills they had learn in their day to day work. This meant the registered provider had failed to ensure people were treated with dignity and respect and also staff had insufficient induction and training. In addition, we found that the registered provider had taken action to address the concerns raised within the warning notices. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? Let's make care better together. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. However, we found that the records kept in order to direct staff in how to provide personalised care were not accurate or complete. The Willows Care Home, in Crabbe Street, was rated 'inadequate' overall by the Care Quality Commission after a visit in January - which means it is now in special measures. © Copyright 2016 | The Willow Residential Care home for the Elderly | All Rights Reserved | Designed by Infotex UK. Staff competency to carry out their role was not assessed before or during their period of employment. Where a person’s liberty was being restricted or they were under continuous supervision, we found that the registered manager had made the appropriate application to the supervisory body under Deprivation of Liberty Safeguards. We reviewed information we had received about the service since the last inspection and information we had received from the Clinical Commissioning Group (CCG)and local authority who commission care from the provider. People who used the service told us that they felt safe and well cared for. This identified both areas of concern and areas for improvement. Compare The Willows Care Home in Wolverhampton with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. The service is registered to provide personal care to up to 73 people. Following the last inspection the registered provider was required to ensure that people, who were deprived of their liberty, were done so in accordance with the requirements of the Mental Capacity Act 2005. The home has been registered with the Care Quality Commission (CQC) since January 2018. They told us they received good training and support from the managers and registered provider. People, family members and others knew how to make a complaint and they were confident about complaining should they need to. People who used the service told us that they felt safe and well cared for. The provider had 10 bedrooms which they intended to use in a designated area to accommodate people discharged from hospital. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The leadership of the service promoted a positive culture that was person centred and inclusive. The service had a manager registered with the Care Quality Commission. The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care. Our Management Team. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Staff used techniques to help relax people with positive outcomes. A registered manager is a person who has registered with the Care Quality Commission to manage the service. People told us that when they had raised concerns they had been dealt with to their satisfaction. Care Sourcer. The registered provider had a quality audit system in place to monitor the safety and effectiveness of the service. The home is managed by The Willows Residential Care Home Limited. Improvements were needed as to what activities were available for people to participate in. The independent regulator of health and social care in England. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. They told us that they felt safe and that care staff usually came to them quickly if they called for help. Please see the action we have told the provider to take at the end of this report. People told us they felt safe living at the service and family members were confident their relatives were kept safe. Cancer Care, Cerebral Palsy, Epilepsy, Head/Brain Injury, Hearing Impairment, Multiple Sclerosis, Parkinson's Disease, Speech Impairment, Stroke & Visual Impairment are the registered (by the Care Quality Commission) categories of Care. Here's the CQC's latest report for Willows Care Home from 21 Dec 2020. Improvements had been made to the staff induc. We looked at other information related to the running of and the quality of the service including quality assurance audits, staff rotas, staff training records and staff recruitment files. Some people using the service are living with dementia. At the time of the inspection, 54 people were living in the home. Like registered providers, they are ‘registered persons’. We found that there were a number of breaches of the Health and Social Care Act 2008 (regulated activities) Regulations 2014. Staff had not received the induction, training and support they needed to deliver safe, effective care and fulfil their role. However, people’s wishes were not always respected and signs placed on doors did not afford privacy or respect. Call Show phone number Okay, thanks We undertook this targeted inspection to follow up on specific concerns which we had received about the service. Staff had not been deployed in sufficient numbers to meet people’s needs. I saw a job advert and I applied, and here I am. The motto of the home is “Care with Dignity”. People received personalised care and support which was in line with their care plan. We attend a range of events throughout the year. Willows Care Home is a care home providing accommodation for up to 76 older people, including people living with dementia. Learn More Safeguarding incidents and low level concerns had been reported to the local authority and to the Care Quality Commission (CQC) where appropriate. This site uses cookies: Find out more. An additional activities co-ordinator had been recruited to provide one-to-one sessions for people who preferred this. We also asked the provider to take action to ensure that suitable arrangements were in place to assess and monitor the quality of service provision. Yes, The Willows Care Home provides care designed to meet the challenges faced by people living with dementia. During the Coronavirus pandemic, the Care Quality Commission has suspended its normal inspections, replacing them with inquiries into how care homes have handled the crisis. Heathercroft, Great Linford, Milton Keynes, MK14 5EG. I joined in 2018. Based in Stockton-On-Tees, Willow View care centre is dedicated to providing bespoke care for residents to ensure they maintain their independence whilst at the same time feel supported 24 hours a day by our friendly staff. : Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service. This information helps support our inspections. We'll let you know when we hear back. If you have any questions, please feel free to reach out to us at your earliest convenience! Relatives said they were happy with the care their relatives received. Our observations showed that staff were attentive to people’s needs in a timely manner. The health and well being of people was maintained and regularly reviewed. We requested a range of documents to be sent to us. This meant there was a risk of inappropriate care being delivered where a staff member did not know the person well. People were cared for by staff that had undergone the appropriate recruitment and selection checks to ensure that they were of suitable character for the job. The Willows 1 Murray Street, Salford, Greater Manchester, M7 2DX (0161) 792 4809. The service accommodates up to 73 people over three separate units. Effective systems were in place to monitor the quality and safety of the service and the registered provider was keen to improve the quality of care people received. There was a registered manager who was registered in September 2016. I used to be a healthcare assistant, and was a care assistant in a care home, so I’m used to a care environment. 18th Dec 2020 . We found that a plan was in place to refurbish all of the bathrooms at the home by end of 2013. The Willows, which cares for up to 70 older people in Crabbe Street, Ipswich, is now rated ‘requires improvement’ by the Care Quality Commission after inspectors visited in July. The […] Although the registered manager had systems in place to check the quality of the service, they had failed to pick up on many of the discrepancies we found during our visit to the home. The inspection was prompted in response to concerns received about the management of accident and incidents. Compare The Willows Care Home in Blackpool with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. People told us they felt safe and well cared for. This report only covers our findings in relation to this topic. Therefore people’s health, safety and welfare was compromised as they were being supported by staff who had not been appropriately trained to perform their duties within the requirements of the law and associated best practice guidance. The inspection took place on 16 and 20 October 2014 and was unannounced. Staff ensured that there was monitoring in place where people had specific health conditions. (Please see the key below for detasils on the ratings) Is the service safe? At the time of inspection, there were 34 people living at the home. We are mindful of the impact of the COVID-19 pandemic on our regulatory function. The Willows care home in Ipswich. Audits had not always been completed or been used to effectively drive improvements in the quality and safety of the service people received. Willows is a modern, purpose-built care home in a residential area of Romford. We can support long/short- term care needs. Remedial action had been taken place to minimise risks, for example falls. Activities took place during our visit and the activities co-ordinator was knowledgeable about the people she supported and knew what activities they liked to do. The service had a manager registered with the Care Quality Commission. At the time of the inspection there were 44 people living at the service. Call now for more details - staff are happy to answer any of your questions about care. They observed during the visit that Health Care Assistants make toast and drinks for the residents when they want it. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? Registration summary. The home can support up to 72 people and at the time of the inspection, 51 people were living in the home. The care home accommodates people across two wings, each of which has separate adapted facilities. The people we support are at the centre of everything we do. We found that the provider had still not ensured that people were provided with equipment such as call bells and mattresses that met their needs. The Home is able to offer places for 21 older people on two floors. The Willows is a new purpose-built care home in the heart of Ipswich. The service had made improvements to the safe administration and management of medication and the monitoring of people’s health conditions. People were supported to maintain a healthy balanced diet and spoke positively about the food provided. This service is a care home. We found that this equipment was not always properly checked and maintained. We saw that equipment was poorly maintained and poor medication practices had been used which put people at risk of not receiving their medicines safely. CQC overall rating for Willowcroft . Inspection carried out on 20 and 21 August 2015. Records had not been accurately completed, kept up to date or stored securely and staff did not feel listened to. See more care homes nearby Message sent. However, one to one support and supervision was not provided in line with the registered providers own policy. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The registered provider did not address the concerns raised during this or the previous inspection. However, three people gave negative feedback when we asked them about their experiences. Staff had failed to identify or respond to a number of issues where people had been placed at risk of harm. We provide accommodation for people who are 65 + years. Compare The Willows Care Home in Stoke On Trent with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Staff supported people in a patient manner and it was evident that relationships between people and the staff that supported them had been developed. Some of the documentation was reviewed at the service and some the registered manager sent to us. Like registered providers, they are ‘registered persons’. We instructed the registered provider to meet all relevant legal requirements by 27 July 2015. At the time of the inspection there were 37 people living at the service. The Local Intelligence Network (LINk) told us that they visited the home on 7th September 2010 and that they spoke to one of the residents who said that she was very pleased with the food and what the entire home had to offer. Please tell me more about your Prices, Room availability, and COVID-19 response. Staff were not all following the latest infection control guidance or wearing personal protective equipment (PPE) appropriately. Why we inspected - This was a planned inspection based on the previous rating. The registered provider had a safeguarding policy in place that staff were aware of. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Back to search Questions about care? Like registered providers, they are ‘registered persons’. We enable people with learning disabilities and complex care needs to live the life they choose. Contact this home. Staff told us that they felt supported. Willow Bank Care Home is a residential home situated in Bradford. The manager’s and registered provider’s ‘open door’ policy created an environment that was relaxed and supportive. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. We saw that although people received the help they required with eating and drinking, their independence was not always promoted.